For towns, cities, counties and utility districts: WCAG 2.1 AA from the first page, agendas and alerts that are easy to find, and online payments and forms that take pressure off the front counter.
Most residents already reach you through the website first.
of residents who find their local government website easy to use trust their local government, versus 43% who find it hard.
CivicPlus Resident Satisfaction report, 2025
of residents interact with their local government through digital channels.
CivicPlus Resident Satisfaction report, 2025
of people have paid a local government bill online.
Springbrook Research Institute, via GovTech, 2023
| Website experience | Trust |
|---|---|
| Website is easy to use | 88% |
| Website is hard to use | 43% |
CivicPlus found a 45-point trust gap between residents who find their local government website easy to use and those who do not. Every request handled online is also one less phone call or trip to the counter for your staff.
The Department of Justice requires state and local government websites to meet WCAG 2.1 Level AA. After the April 2026 extension, entities serving 50,000 or more people must comply by April 26, 2027, and smaller entities and special districts by April 26, 2028.
Staff and resident needs, current content and documents.
A task-based site map and a content cleanup plan.
Accessible design, forms, payments and alerts.
Ongoing content updates, hosting and accessibility checks, all managed by our team.
We do. Departments simply send us their agendas, notices and updates, and our team publishes them accurately, accessibly and promptly. Your staff remain focused on serving residents, with no software to learn and no website to maintain.
Yes. We plan the migration with you, prioritize current and frequently used documents and remediate them for accessibility.
We link to or embed the payment portals governments already use, and can build secure forms that hand off to them.
Tell us about your community and your current website. We will outline a path to an accessible, resident-friendly site before your compliance date.
